A lot has been, and will be, written about the importance of leadership communication in times of uncertainty and change. This year, unlike others in recent memory, challenges leaders to communicate with a higher bar of clarity, consistency and frequency.
Say what you will about the current crisis, it is clearly a crucible time for leaders. Not all leadership moments are created equal, and this one is huge. For most of us there has not been a more important time in our leadership lives. This is both good and bad news: it means the consequences of your leadership now will most likely have outsized impact in the future. How we each behave as leaders in these moments of fear and uncertainty, when our most basic human instincts crowd in, will be remembered long after the crisis is past. Like it or not, this will be part of your leadership legacy, so consider carefully the choices you make.
The last several days have been a whipsaw of adjustment for leaders and teams in organizations around the globe. The coronavirus pandemic has gone from casual remarks in pre-meeting chit-chat to disruption of supply chains, travel plans, work locations, childcare, and personal security in a blink of an eye.